Rental is aimed at short term use, is not your bike, you can make no changes and generally comes in black or white. Subscription is your bike whilst you pay for it, you can make changes to it, add you own accessories take it around the world if you want and the beauty of our subscription, you can change to another bike in the range, upgrade or downgrade at any time with no penalties.
If you return it scratched or a few spokes missing you will still get your deposit back… not the case with rental.
With the exception of punctures you have nothing more to pay, we cover the costs of all non-accident or misuse repairs, services, tyres, brakes, batteries, motors etc.
With pay-as-you-go you have a lifetime warranty on the complete eBike, we are the only company to offer this, you have the peace of mind knowing you will never have expensive bills for batteries, motors, LCD’s or any other out of warranty part.
If you have an issue with your eBike please contact us at hello@deliver-e.bike or 03330503578 and we will arrange a convenient time to either repair the eBike at your premises or collect it if a more thorough test is needed.
If you have fallen off or have incurred any other accidental damage, again call us on the above numbers for an assessment of repair costs to give to your insurance company or for you to pay direct.
A few scratches are an acceptable level of wear and tear and you will not be charged. If it is an unacceptable level of damage we will assess it and give you a quote to repair or replace the damaged parts, if the eBike is damaged in an accident we will work with you and your insurance company to replace it with a new eBike.
If you have fallen off or incurred any other accidental damage, contact us at hello@hurrecane.bike or 03330503578 for an assessment for the cost of repair to give to your insurance company or for you to pay directly to Deliver-E Ltd.
It is imperative that you insure the eBike.
If the eBike is stolen, we will replace it, once we have confirmation that the insurance company have agreed to pay you.
You will be responsible for the cost of the replacement if you do not insure.
Please contact us at hello@deliver-e.bike if you have any queries or questions regarding insurance or if you e-bike has been stolen
Absolutely not, if the bike is returned with excess rust (a little rust is to be expected) or clear signs of damage caused by moisture in the LCD display, Battery or a completely rusty chain etc. you will be charged for the replacement of the water damaged components.
WHY US?
Our company has built a great reputation through our unique approach, delivering a personal service, a unique eBike subscription program and the commitment to help the UK hit its carbon reduction target.